April 2014 - Hawkdive

Monday, April 28, 2014

How to get the all opened tab back in Google Chrome if you have closed all the tab by mistake.

Monday, April 28, 2014 0
Hi Friends,

This is just for an information I am sure most of you must know it already.I wanted to let you know how you can get all the opened tab in Google Chrome back if you have closed all the tab by mistake, because when you manually close it, you don't get the option of restore so if you don't get the restore option here is how you can get all those opened tab back.

Get all opened pages that you were working on back

1. Open chrome and click on the three small parallel lines on the top right hand side and then move to Recent Tab and click the no. of Tab option so here in this picture it shows 9 Tab because I had 9 tabs opened before closing the Chrome.

So click on the 9 Tab.


Just press Ctrl+Shift+T.

Open Recent Tabs

2. And then it will open all previously opened tabs with the webpages you were browsing.

Opening all closed Tab

Happy Learning

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Saturday, April 26, 2014

How do I get real player cloud icon off my computer

Saturday, April 26, 2014 9

Hi Friends,

Today we got an issue where our Tier-1 support engineer spent almost four hours in trying to get rid of Real player cloud icon which is a system folder icon that shows in my computer under others list underneath the hard drive icons.It looks just like the icons listed under other in the following picture but you can not find an easy way to remove it.Real Player Cloud icon is such a stubborn icon that you can not get rid of easily.

Remove real player cloud icon
RealPlayer Cloud icon, Pic-13(a)

This issue actually occurred after one of our clients uninstalled the Real player Cloud from his computer.He did not know that he would not completely get rid of the real player.So after it was uninstalled he went to Computer and found the Real Player Cloud system folder there.He tried to remove it, he checked the add remove program ( Program and features ) and scrolled through the list but did not find Real Player there.He then checked the control panel if he could find the real player cloud icon so that he could uninstall it from there but did not find any icons for Real player.Checked the start up items by going to Run-> typing "Msconfig" and in the system configuration utility clicked on start up and unchecked everything he could find related to the Real Player Cloud.So after doing all this he Googled about this issue and reached a support forum for Real Player here is the link of that support forum https://realnetworks.zendesk.com/entries/26869617-Uninstall-Realplayer-Cloud  he read it and tried all the steps to get Rid of that.So he re-installed and uninstalled it but the same issue persists.

After the uninstall he was instructed to do the following

Delete the RealPlayer folders.

To delete the folders for RealPlayer located at:

c:\program files\real\RealPlayer
c:\program files\common files\real\

1. Go to My Computer.
2. Go to C:\ or Local Disk (C:\).
3. Go to the Program Files folder.
4. Go to the Real folder.
5. Delete the RealPlayer folder: c:\program files\real\RealPlayer
6. Go back to the Program Files folder.
7. Go to the Common Files folder.
8. Delete the Real folder: c:\program files\common files\real\

NOTE: If you have a 64-bit operating system, the  RealPlayer folders will be in a different location:

c:\program files x86\real\RealPlayer
c:\program files x86\common files\real\

1. Go to My Computer.
2. Go to C:\ or Local Disk (C:\).
3. Go to the Program Files folder.
4. Go to the Real folder.
5. Delete the RealPlayer folder: c:\program files x 86\real\RealPlayer
6. Go back to the Program Files folder.
7. Go to the Common Files folder.
8. Delete the Real folder: c:\program files x86\common files\real\

After doing all these troubleshooting he was told to delete RPcloudview.dll file he searched through the computer and could not find that.He also checked process named recordingmanager.exe*32 and  rndlresolversvc.exe*32 , Ended the process and deleted the file associated with them but could not get rid of the icon.

When I got this case escalated to me I got confused for some time as what to do next.

When I searched the Google I found apart from the Main executable file of Real Player (C:\Program Files\real\realplayer\realplay.exe) there are multiple other files which were installed and they are as following.

rdsf3260.dll - RealPlayer (32-bit) (Audio Filter Plugin)
convert.exe - RealConverter
dbghelp.dll (by Microsoft) - Debugging Tools for Windows(R) (Windows Image Helper)
dunzip32.dll (by Inner Media) - DynaZIP-32 Multi-Threading UnZIP DLL
fixrjb.exe - RealNetworks RealPlayer (RealNetworks Fix RJB Application)
hxaudiodevicehook.dll - HXAudioDeviceHook Module
ierjplug.dll - ierjplug Module
mediainfo.dll (by MediaArea.net) - MediaInfo (All about your audio and video files)
mmcdda32.dll - RealNetworks CD Extract Component
realcleaner.exe - RealCleaner
realshare.exe - RealShare (RealShare Launcher)
realtrimmer.exe - RealTrimmer
rjbres.dll - RealPlayer (Resources)
rjdlg.dll - My Media Component
rjwmapln.dll - Windows Media Audio import plugin
rndevicedbbuilder.exe - rndevicedblauncher (RN Device DB Builder)
rpau3260.dll - rpautostream Module
rphelperapp.exe - RealNetworks Helper Application
rpplugprot.dll - rpplugprot module
rpshell.dll - RealPlayer Shell Extensions
rpshellextension.dll (by RealPlayer) - RealPlayer shellextension
rpshellsearch.dll - RealPlayer Search Shell Extension
rpwa3260.dll - RealPlayer Plugin
tnetdtct.dll - RealNetworks Online Utility
tpasdk.dll - RealNetworks Playback System
tsasdk.dll - RealNetworks Utility Services
wmdmhelper.dll - RealNetworks Products (32-bit) (WMDM PD Helper Plugin)
cddbcontrol.dll (by Gracenote) - CDDBControl Core Module
cddblink.dll (by Gracenote) - CddbLink Module
cddbmusicid.dll (by Gracenote) - CddbMusicID M

So in order to remove the real player cloud icon from my computer folder I am supposed to delete these files and folder too but I did not deal with any of those files.

I went to the C:/ drive and open the "Documents and Settings" folder .Go to your Windows username folder and click the "Application Data" folder and then find the "Real" folder and delete it.For windows 7 you can go to c:/users/UserName/AppData and delete the folder named Real from there.

I started researching and found this nice article to delete Namespace key contents from registry.This key lists several cryptic folders which define the icons that are displayed in My Computer in Windows Explorer.So delete all the subkeys listed under NameSpace key.To delete them do the following steps.

Steps to delete NameSpace Key contents

1). Click on start, Go to Run and Type Regedit and click ok.
2). Then navigate to the following key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace"

Remove real player cloud icon from registry
Remove real player cloud icon from registry Pic-13(b)
3). I deleted all the key under NameSpace and rebooted the computer I still see the Real Player Cloud icon in My Computer in Windows Explorer.

I searched the forum and found this apologies as shown in the picture- 13 (c) below from Real network support guys that they were sorry for the inconvenience and they apologize and are researching to fix this issue.

Remove real player cloud icon comments
Remove real player cloud icon comments
4. So then I opened the registry and started finding keys with keyword Real Player, Cloud and Real network and deleted all the keys related to Real player or Real player cloud or real network and I got 80% success as the Real Player cloud does not show up but I still had a Light White color Icon which reads System Folder in My Computer in Windows Explorer.

Then this Idea struck in my mind that why don't I clean the registry for left over file.So I Opened CCleaner and Clicked the Registry option at the left hand side and selected all the items to scan.So I scanned the registry with CCleaner as shown in the Pic-13(e) and It fixed all the issues related ton Registry and Bingo....!!!
That Real Player Cloud has gone away...I restarted the computer and It just worked fine.

Clear left over files of Real player Cloud

Now I repent spending that much time in Removing Real Player Cloud icon while I wonder I could just take that off My Computer within 5 minutes after scanning the registry with CCleaner and fixing all the issues.

Conclusion: To remove real Player cloud icon from computer first delete the namespace and delegated folder entry from registry as shown in the above steps and then remove from other places in registry and clean the leftover registry items using the Ccleaner's the regitry fix option.
Thanks for reading...
Happy Troubleshooting..!!!
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Wednesday, April 23, 2014

How to track users logon/logoff using a script

Wednesday, April 23, 2014 0
   How to track users logon/logoff
The Auditing

Option 1:
1.      Enable Auditing on the domain level by using Group Policy:
Computer Configuration / Windows Settings/ Security Settings/Local Policies / Audit Policy
There are two types of auditing that address logging on,they are Audit Logon Events and
Audit Account Logon Events.
Audit “logon events” records logons on the PC(s) targeted by the policy and the results appear in the Security Log on that PC(s).
Audit “Account Logon”Events tracks logons to the domain,and the results appear in the Security Log on domain controllers only.

2.      Crete a logon script on the required domain/OU/user account with the following content:
echo %date% , %time%, %computername%, %username% , %sessionname%, %logonserver% > >

3.      Crete a logoff script on the required domain/OU/user account with the following content:
echo %date% , %time%, %computername%, %username% , %sessionname%, %logonserver% > >

NOTE : Please be aware that unauthorized users can change the scripts,due to the requirement that
                the SHARENAME$ will be writeable by users.

Option 2:

Use WMI/ ADSI to query each domain controller for logon/logoff events.
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Windows update Error 0x8024D007

Wednesday, April 23, 2014 0
Finding a Solution for the 0×8024D007 Error
This is a fairly common Windows Update error and hopefully this article will help you resolve the problems you are having.

What Causes Windows Error 0×8024D007
A quick scan of the online technical forums and blogs reveal folks asking for help with this windows error. Your question may be the same as this typical request:
  I’m running Windows Vista (Home Premium) When I Click “Check for Updates “in Windows Update I get the following error

“Windows could not search for new updates Error (s) found: 0×8024D007 “

I’m running Windows XP and When I Click” Check for Updates” in Windows Update I get the following error:
“Error number: 0×8024D007, the website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem”.
The 0×8024D007 error I often caused by insufficient access permissions to files or registry keys on the PC in question.
So what can you do?
0×8024D007 – Resolution Suggestion One:
There may be an issue with BITS so you try to register the following system files:
In Windows XP go to the Run item on the start menu, and type:
In Windows Vista go to the Start Search box on the start menu and type:
  regsvr32 qmgr.dil
  regsvr32 qmgrprxy.dil
These files are associated with the Windows Update Service.
Qmgr.dll – This file is the Background Intelligent Transfer service.
Qmgrprxy.dll - This file is the Background Intelligent Transfer service proxy
BITS is a background file – transfer mechanism and queue manager. Requests to BITS are submitted and the files can transferred in a throttled way so the user is not affected by the bandwidth that is consumed. Requests persist across disconnections and computer restarts until the files are transferred, at which time the requesting program is invoked and notified that the transfer is complete. This feature makes it possible for low-priority download operations to complete in the background without affecting the user’s bandwidth. BITS is a background component and has no user interface, nor can it be uninstalled. This component is a part of Windows Automatic Update.  

0×8024D007 – Resolution Suggestion Two:

There may be an issue with the file wups2.dll so try to register it:
In Windows XP go to the Run item on the start menu, and type:
In Windows Vista go to the Start Search box on the start menu and type:
For 32-bit Windows enter the following lines:

  net stop wuauserv

  regsvr32 %windir% \ system32\wups.dll

   net start wuauserv

For  64-bit Windows, the second line differs due to the location of the DLL file:
net stop wuauserv
regsvr32 %windir% \ syswow64\wups2.dll

net start wuauserv
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Sunday, April 20, 2014

Learn to Mount ISO Image file as Virtual CD-ROM Drives- Using gBurner Virtual Drive

Sunday, April 20, 2014 0
Today I am gonna tell you about Virtual CD-ROM Drive that you can create to Mount any ISO Image file. An ISO file, often called an ISO image, is a single file, perfect representation of an entire CD, DVD, or BD. The entire contents of a disc can be precisely duplicated in a single ISO file.It's a software that you have to install and it will show you a CD-ROM Drive in your computer even if you don't have a physical one and it works perfectly fine just like a Physical DVD/CD drive that you can use to mount Image of a Software and install it.

When you buy any software online sometimes the file is downloaded as an ISO image file which you need to burn on a CD/ DVD before you can run the setup, So in that case you don't have to burn that image you can just mount it to a virtual CD/DVD-ROM and run the setup to install that software.For anyone who deals with CD-based programs, it allows them to use almost all CD/DVD image without burning them onto CD or DVD in order to easily access your favorite games, music, or software programs.It works like a real CD/DVD-ROM. You can run programs, play games, or listen to music from your virtual CD-ROM. Allowing you to run your game images at over 200x faster than from a conventional CD/DVD-ROM. There are multiple Virtual CD/DVD-ROM drive software available but some of the famous software are MagicDisc, Virtual CD-ROM Control Panel, Nero Image Drive and gBurner Virtual Drive (gBurner Virtual Drive enables you to create up to 16 virtual drives).

Windows 8 users do NOT need this tool. Windows 8 natively supports ISO files. In Windows 8, you can simply open an ISO file and Windows automatically assigns it a drive letter and reads it as a virtual drive.

Here in my Article I am gonna use gBurner Virtual Drive, because that's the easiest to use and best one with great features that it supports all popular CD/DVD image file formats. Following is a list of all supported CD/DVD image file formats:
  • ISO (Standard ISO File)
  • GBI / GBP (gBurner Image Files)
  • DAA (PowerISO Image Files)
  • NRG (Nero Image Files)
  • MDF / MDS (Alcohol Image Files)
  • BIN / CUE (CDRWin Image Files)
  • UIF (MagicISO Image Files)
  • ISZ (UltraISO Image Files)
  • ASHDISC (Ashampoo Image Files)
  • DMG (Apple Mac Image Files)
  • GI (RecordNow Image Files)
  • BWI / B5I (BlindWrite Image Files)
  • IMG (CloneCD Image Files)
  • CDI (DiscJugger Image Files)
  • PDI (InstantCopy Image Files)
  • NCD (NTI CD-Maker Image Files)
  • LCD (CDSpace Image Files)
  • CIF (Easy CD/DVD Creator Image Files)
  • P01 (Gear Image Files)
  • PXI (PlexTools Image Files)
  • C2D (WinOnCD Image Files)
  • FCD (Virtual CD-ROM Image Files)
  • VCD (Virtual Drive Image Files) 

You can download it by clicking here. After you have downloaded it, Install the setup file and it will show you an icon for gBurner Virtual Drive in the system tray at the bottom right hand corner as shown in the picture below.This icon is everything for you to manage the Virtual Drive.

gBurner Virtual Drive Tray Icon
Steps to Mount an CD/DVD-Image to gBurner Virtual Drive.

1. Once the gBurner Virtual Drive is installed it will also install a Virtual Drive with an available drive letter in your computer which you can check by going into the Computer by clicking on start and selecting Computer from start menu.In my computer it showed me the drive letter H:.

2. It installs one Virtual drive by default but you can manage it from system tray.You can disable the first one or install more upto 16 Virtual Drive and for that just right click on the system tray icon and point to Set Number of Drives.

3. To Mount am image to Disk Just Right click on the tray icon and select Mount Image file to Drive and then browse the file and select to open that file.It will be mounted to that Drive letter and will show you in the computer.

4. To Unmount again the same way right click on the tray icon and select Unmount Drive [X:].

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Wednesday, April 16, 2014

Host your business Email with Google.Use your Business Email account on Gmail and Login from Anywhere,Anytime.

Wednesday, April 16, 2014 3

Hi Friends,
Today I am going to write a very interesting topic which would be very helpful for a small business people who uses their business email only in their office and has limitation.After reading this article they could change the way they manage their email and use it freely from anywhere with great features of Gmail, Google Talk, Hangouts, Contacts, Task, Lookup( Look all the addresses in your company), Google Docs and Google Drive.

I have a domain name registered as Simulato.com where for my business Email I used to Login from a designated computer which has the Microsoft outlook configured or if I Have to login from a different place I had to login to My Web hosting provider and from there I could Login to my Web Mail and that did not have all the great features available as Gmail provides.So I took this decision to Host my Email Services to Google and now I login to my Email ( info@simulato.com ) from Gmail as a Google account and save my documents in Google Drive with all the Gmail Features like Google Talk and Hangouts.And I am always connected because I have also configured my business Email on my Android Phone.
Now I am gonna show you how can host your Business Email account for you and Your employees on Google.

Steps to host your Email on Google.

1. Log on to Google Apps for Business by Clicking here.
2. Click Get started and on the next page you will see a Form to fill up as shown in the picture below, so Fill up the Form and Click Next.

3. In the next page you will be asked about your business Domain Address.Select the option use a Domain Name that I have already purchased and then type in the Domain name and then click next.

4. In the next page you will be asked to create your Google Apps Account Which will be your Admin account that you will use to sign in to Google Apps to see your mail, calendar, and documents. You can add your colleagues later.So Fill in the form as shown in the Picture below and Click Accept and Sign Up.
5. After you have accepted and signed up you will reach to your Dashboard.Where you have to first click on the Start Setup button and then the first thing you have to do is Verify your domain to let Google know that you own this domain.

6. Click on Verify domain and then select the domain Registrar where to got your domain registered in my case it was Namecheap.com so I selected Other in the first list and then click Begin Verification, Then it showed me another larger list of all available famous registrar so select Namecheap here.


7. Now in the next page as shown in the Pic-9(m) if you can find your Domain Registrar select that or just select Other again.Now If your Domain Registrar is available it will show you couple of options to verify your domain either by adding a meta tag to the head tag of the home page or just creating an MX records or by adding a TXT records or a CNAME records, but the option to edit records will only be available when you have hosted your site with your domain Registrar.If you have hosted your website to a different hosting service provider then you have to go to your hosting service provider and probably change the MX( mail exchange) records to host your mailing solution to somewhere else after you have verified your domain to Google.


8. You can also select the Alternate Method by clicking on the alternate method tab to verify the ownership of this domain wherein you have to either put a Meta tag or just upload a file to your website as shown below in the picture- 9(o) and access that file and your are done.

9. So I downloaded the file as shown in the picture-9(o) and then accessed the files in my browser by clicking on the link shown in the line 3. in pic-9(o).And once you have accessed the file click on Verify tab and you will see the message congratulations you have successfully verified the ownership of your Domain.

10. Click continue and You will be asked to login again.So login and then add all the user and their email addresses before you setup the Email with Google.So by now you have verified the ownership of the domain to Google and now Google will tell you what that Mail Exchange record ( MX Record ) is which you have to change for your existing hosting service provider.

11. After you have logged in again you will see the option to set up Gmail for you organization at the top as shown in the picture-9(q) below.

12. Click on the button Set Up Gmail and then it will show you the message as shown in the picture-9(R) so make sure you have added all the user with their Email address and then click "Yes, Let's do it!".

13. No in the next page as shown in the Pic-9(s) Set up Gmail for Burywire.com ( which is my other domain) select Google Servers to route your Email to and then click Next.
14. Click on the next and the Next page will show you the existing MX records for your Email server.Which is MX.000WEBHOST.COM, and this is what you have to change to Google 's MX records.

15. Now select the Domain host from the Drop Down list if it is available in the list otherwise select Other and click next.


16. Now I would also recommend you to keep reading on each page you see during setup for more information. Now in the page shown above in the Pic-9(v) , I am gonna copy the first Email server address "ASPMX.L.GOOGLE.COM" and set this up as the MX record on my web host provider which is 000webhost.com.

17. So I logged into the control panel of my hosting provider and then clicked on Modify MX Record as shown in the Pic-9(w).


18. Now in the next page, paste or type the Mail server of Google as shown in the picture-9(x).

19. Click on update and come back to Google Apps page and click on Next.And you are set.Now go to Gmail.com and login with your business Email Id and Password.The Administrator will give the password for all the other user to login to Gmail from their business email ID.


Alrighty!! So we are good to go now and enjoy the Feature and services of Google and move freely, Manage Nicely and stay connected to you friends on Google+ .

And other good thing is that after you have set up Gmail for your business you can go ahead and make changes in your Email clients like Microsoft Outlook or Mac Mail and use Incoming and Outgoing Mail server of Gmail which are POP.GMAIL.COM and SMTP.GMAIL.COM respectively.

Now before I wrap up here is a quick learning guide from Google that will help you understand Google App a little deeper.

Using Gmail with Google Apps

Using Gmail with Google Apps is a lot like using it with your personal Gmail account, but with added enhancements for working in a company or other organization.

Using Gmail with Google Apps now? Get Gmail help for businsess users at the Google Apps learning center.

What's different about Google Apps Gmail
  • Business email address. Google Apps lets you have an email address at your own domain—with the format 'name@your_domain.com'—rather than 'name@gmail.com.'
  • More than just email. Google Apps is more than just Gmail for your organization. It includes a suite of web-based productivity and collaboration tools that include online documents, calendars, video chat, and much more.
  • Different editions. There are different versions of Google Apps, such as for businesses, schools, or government organizations, each of which might have different features and capabilities. Learn more
  • Administrative controls. With Google Apps, you can have an administrator manage and control people's email accounts across your domain, from a central Admin panel. 

Using Gmail at work or school

  1. Gmail Send and receive mail. Watch video
  2. Google Calendar View and add calendar events. Learn more
  3. Google Talk Send instant messages.
  4. Googe Docs View and edit docs! Watch video
  5. Contacts Manage and get in touch with your contacts.
  6. Tasks Add and check off tasks. Watch video
  7. Lookup Quickly look up contacts at your domain

Note:- Please feel free to contact me in case you have any doubt or concern.Write a mail to nasir@simulato.com or leave a comment.Any suggestion to improve the contents will be highly appreciated.

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Monday, April 7, 2014

Get a Website ups and running @ $2.95

Monday, April 07, 2014 0

Get a Website ups and running -Free 

Host Your Website Free Now with all the features of cPanel


After reading this post you will be able to do the following:

  • You can register a free website or just register with your own personal domain by paying a minimal charge.
  • You can set up your personal email with your very own Domain.
  • You will be able to upload and manage your website.
  • You will be able to optimize and index your website with search engines.

To register a Free Website:
Go to  000webhost.com and then click on the sign up on the right hand side and choose a name of your website and fill in the few details like your name and Email in the form shown below and click Sign up.You now need to verify your email address by clicking on the link received from 000webhost.com.So log in to your Email and click the link and you are done registering your website.You now need to upload webpages and Home page to your website.

000webhost free web hosting

Or you can just pay for a Domain (your-domain-name.com or your-domain-name.net) registration which is gonna cost you $2.95 from GoDaddy.com.And host your domain on 000webhost.com to get your website( www.your-domain-name.com) ups and running.

Here in this article I am going to show you free website hosting option on 000webhost.com which is one of the best options to host your website free of cost so you just pay for domain which normally costs $2.95 from Godaddy.com and by using a free hosting account, you are just spending $2.95 to get your website ups and running.To register a domain with Godaddy now click on this banner below.

000webhost also gives you the option of creating a free sub domain with them. So let’s go to 00webhost. Now on this website click on Signup and select from options to host your own domain which is already registered or create a sub domain with them as shown in picture 1-(c) below and your absolutely free website will have a name like www.yourdomain.netai.net / www.yourdomain.cumli.net or something like that. So this is also a good option to build a free website and learn the website administration because this web server support all the services from PHP, Mail handling to zyro web builder tool. You can also use their templates to auto install your website.You can have your business email as yourname@yourbusiness_name.com.

000webhost free web hosting
So let’s start with hosting your own registered domain. So just fill in the details and click on create account as shown in the picture 1-(d) above. Here burywire.com is domain which I registered and now going to host on 000Webhost.com.


After you click on create My Account your account will be created and you will be logged into 000webhost.But it will show the status of  the website as Verification pending.So you need to verify your email for which you need to login to your email and go to inbox to click on the verification link that you have received from 000webhost .So you better check your inbox and follow the link in the mail to verify your email address and after the verification is done the status of your website under the list will show as active as shown in pic 1(e) .
Now you will need to go to your domain registrar to change the DNS server address i.e to tell the global DNS that your WebPages are held at 000webhost server.Here my domain registrar is Namecheap.com. So lets login there and you will see the home page of your account something like Picture 1-(g) below.


Then click on the first option “Your Domains/Products” on the right hand side. And then you will see the list of domain you have registered as shown in the pic 1-(i). So click on the domain name you want to modify the settings for.And then on next page look at the left hand side menu options for Domain Nameserver setup link as shown in picture1-(h) and click it to change the DNS server to ns01.000webhost.com and record 2 as ns02.000webhost.com and you are done.

Bingo!! Happy hosting…

Now after changing this value your domain registrar may take few hours to update the records.Once the records are updated the 000webhost will start displaying your page and your website is ups and running.


So far we have learned what is a Website, how to Register a domain and how to Host it.
Do not forget to read  How to upload webpages to Web Server.
So stay connected...Keep visisting... :-)

Nasir :-)

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Sunday, April 6, 2014

How to restore your iPhone , iPad or iPod back to factory default settings if you have forgotten the passcode?

Sunday, April 06, 2014 1


Today I am gonna tell you how to restore you iOS device (iPad, iPhone,iPod) back to the factory default settings if you have forgotten the password.So be it any reason like incorrect password for Apple ID or iPhone Locked due to any xyz reason, you can get your device back to the factory default settings but be cautious that you may loose your contacts and messages if you haven't had backup of them.

So let me start with the buttons that we will be using to do this all troubleshooting.We will only be using two buttons which are sleep/Wake or On/Off button and Home button.Look at the picture 7(a) below for the reference.

Now the next thing required is an iTune software on your PC.If you already have iTunes installed make sure its an updated version or update it to the latest version.And if you don't have iTunes you can download it from Download center of my blog and install it on your PC or just click here to download iTunes.

Now after you have installed the iTunes and open it first time it will show you the welcome screen as shown in the picture below.


iTunes is a media management software created by Apple, Inc., for both the Macintosh and Windows operating systems. You can use it to manage and play both audio and video files on your computer.You can take it anywhere which means all the contents like songs, your playlists, purchase and other stored items are available to you everywhere whenever and wherever you login onto iTunes using your Apple Id.
Someone else can log onto his iTunes account on your iPad if he signs out of your ID in the settings app first.The option can be found by selecting iTunes and App Store, then tapping on your ID.  Any purchases downloaded on the device stay until they are deleted, but apps must be updated using the ID that originally downloaded them.And You can share purchases from both accounts on the same iPad with very little difficulty.
iTunes can also be used to restore and  back up your settings, Messages, Camera Roll, documents, saved games, and other data loke Histories, cookies, bookmarks and much more. Backups don't contain content synced to the device, such as movies, music, podcasts, and apps.

If you choose to backup your iOS device on your PC it is saves the back up files at the following location, otherwise you can choose to save the back up at iCloud.

Mac: ~/Library/Application Support/MobileSync/Backup/
The "~" represents your Home folder. If you don't see Library in your home folder, hold Option and click the Go menu.

Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.

Windows Vista, Windows 7, and Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press Return.

Restoring your iPhone, iPad or iPod

Now depending on the condition of your phone you can go about this a number of ways. If your phone is functioning you can simply click "Settings" then go to "About" and click "Restore to Factory Defaults". If however the phone is not working it can be a little trickier. If you have forgotten the password and can not access the settings menu.Then you have to connect your iOS device to iTunes on your PC and restore it under recovery mode.

Now I am gonna show you the steps to restore your iOS device to factory default settings using iTunes in Recovery Mode.The steps are as mentioned below which I got from Apple Support website KB article #HT1808.

Method -1. Reset and Restore iPhone to Original Default Factory Settings with Recovery Mode

iPhone display freezing? iPhone doesn’t detect by or appear in iTunes? iPhone cannot sync with iTunes on PC or Mac? Cannot make or receive calls, send or receive text messages, or access email or the web? Or worse, iPhone simply won’t turn on and does not respond to tap or button press? If the problem still persists after you have reseted the iPhone, or tried various iPhone troubleshooting, it may be worthwhile to invoke recovery mode to restore iPhone to default factory settings, the original state as when you first received and unwrapped the phone.

Restoration of iPhone to original factory defaults will likely to fix all problem, with the downside that all data and information stored on your phone will be lost. Normally iTunes will make a backup automatically when you connect and sync the iPhone with the program, however, it’s still a good recommendation to copy out and backup everything that you may need on the phone before proceed to restore the iPhone.

To restore iPhone and reset the phone to default factory settings, follow these steps:

1. Turn off iPhone – Hold down the Sleep/Wake button for a few seconds until the red slider appears, then slide the red slider. Ignore this step if your iPhone is already off.
2. Press and hold down the Home button for about 10 seconds until a yellow triangle with a text which says Please Connect to iTunes appears.

3. Plug the iPhone into Mac or Windows PC. Release the button if you haven’t.
4. Run and open iTunes if it’s not already opened yet.
5. iTunes will prompt a message that says iTunes has detected an iPhone in recovery mode. Click OK.
6. You will be taken to the iPhone pane. Then, click on Restore.
7. Wait for the full restoration process to complete, and the iPhone will be back to the original settings state as when it left the manufacturing factory, typically a working phone again if you face any problem, unless it’s hardware related.
There is another mode called DFU mode which does not load the iBoot, and commonly used to downgrade the firmware and restore custom IPSW.

If above stated method does not work move onto the next Method-2.

Method -1. Reset and Restore iPhone to Original Default Factory Settings with Recovery Mode

If you can't update or restore your iOS device
You can use recovery mode if you can't update or restore your iOS device.

You might need to use recovery mode if:
  1. You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode". 
  2. The Apple logo remains onscreen for several minutes with no progress bar.
  3. The Connect to iTunes screen appears.
See what to do if the progress bar remains onscreen for several minutes

Use recovery mode

Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

  1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same  time and wait a few seconds for it to turn off.
  2. Plug the device's USB cable into your computer only.
  3. Hold down the device's Home button as you connect the USB cable to it.
  4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.

iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."Look at the pictures below you might see the screen like one of these pictures shown below just click on Restore option.



5. Now as in the picture 7(e) above click OK and then Click Restore.Its now gonna ask you are sure you want to restore this iPhone to its factory default settings as shown in the pic-7(f) below, Click Restore and update.It will then start restoring the device which may take several minutes so make sure your computer has a power source connected to avoid unwanted power outage.

Additional Information

If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait-after 15 minutes the device will exit recovery mode by itself.

Method-3. Using DFU Mode in iPhone, iPad and iPod touch (Recovery)

In addition to recovery mode on iPhone, iPad and iPod touch, the iOS-based iDevices also has another mode which calls DFU. The main difference between the recovery mode and DFU mode is whether iBoot bootloader is loaded or bypassed during boot, with iBoot agent, when available, ensures that user cannot flash a firmware OS software which is lower or older version than the current one, effectively disable downgrade.

In recovery mode, which is the standard default way to upgrade or restore iDevices, iBoot is used when restoring or upgrade iPhone to make sure that the a iOS .ipsw which has the version number greater than or equal to current one is flashed or written to the device, or otherwise does not allow restoration process to proceed. In addition, unless the iPhone, iPad and iPod touch has been jailbroken or pwned”, custom-built firmware OS cannot be flashed. If the device is not connected to computer in recovery mode, the screen will display “Please connect to iTunes” logo.

DFU mode bypasses the loading of iBoot while still maintain the interfacing with iTunes, allow a older or lower version of iOS .ipsw to be flashed and restored to the device, including flashing a custom-build or home-made firmware iOS software. DFU mode is mostly used by hackers to downgrade or upgrade with a pre-jailbroken firmware created by PwnageTool. In DFU mode, the screen is totally black with no text display, just like when the phone is in power down state.

Here’s how to enter DFU Mode in iPhone, iPad and iPod touch:
1. Power off the iPhone, iPad or iPod touch if it’s in on state.
2. Connect the device to computer via USB cable or dock.
3. Run and open the iTunes program so that user will be notified when device enters DFU mode.
4: Now you will need to press and hold the Home button for 3 seconds.
5: Then you need to press the Power button and Home button and hold them for 10 seconds.
6: You can now release the Power button when Apple logo disappears.
7: Release the Home button when iTunes detects the iPhone in Recovery mode.


Now you will see the message as shown below.

7.The device is now in DFU mode.
Tip: Screen during DFU mode should be black (Off), thus if there is a “Please connect to iTunes” logo, or any other text, retry the steps above again. Reboot the device by pressing both “Power” or “Sleep-Wake” and “Home” buttons until Apple logo appears to turn on the phone.

If you want to exit DFU mode, hold down the Sleep/Wake or Power button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Let the restoration complete and disconnect the phone once its done.

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