Annual Community Survey Results and 2025 Roadmap: A Comprehensive Overview
In our ongoing commitment to deliver exceptional products and services, we recently reached out to our community to gain insights into the features we introduced in 2024 and to gather feedback on our plans for 2025. This marks our fifth annual survey, and we are incredibly grateful for the 557 respondents who took the time to share their thoughts and suggestions.
Survey Participation and Audience Insights
Our survey participants represented a diverse range of perspectives, providing a broad spectrum of feedback. This diversity ensures that the insights we gather are reflective of our user base’s varied needs and expectations. The feedback we received is invaluable in helping us enhance our product offerings and ensure customer satisfaction.
Customer Satisfaction and 2024 Feature Feedback
One of the key areas of focus in our survey was customer satisfaction regarding the features we rolled out in 2024. We were pleased to see positive feedback in this area, with the majority of respondents expressing satisfaction with the enhancements we introduced. The feedback also highlighted areas for improvement, which we are committed to addressing in future updates.
Top 5 Valued Changes in 2024
The survey identified the top five features that were most appreciated by our users in 2024. These features have significantly enhanced the user experience and have been instrumental in meeting the needs of our community.
Most Requested Features for 2025
In addition to reflecting on past achievements, our survey also sought to identify the features most desired by our community for 2025. Below are the top ten requested features:
- DNS Checking Utility in UI (19.6%): Users have expressed a strong desire for a DNS checking utility integrated within the user interface. This feature would streamline the process of managing and verifying DNS settings.
- Plesk Migrator Improvements (19.4%): Enhancements to the Plesk Migrator are in high demand. Users are looking for a more seamless migration experience when transferring data between servers.
- Staging Sites in One Click (19%): The ability to create staging sites with a single click is a highly requested feature that would simplify the testing and deployment of updates.
- Improved Webmail Experience (17.6%): There is a significant demand for enhancements to the webmail interface, aiming to provide a more intuitive and efficient user experience.
- Site/Server Automatic Health Reports (17.4%): Users are seeking automatic health reports for sites and servers, which would provide valuable insights into performance and potential issues.
- SEO Tools (17.4%): The inclusion of SEO tools is another popular request, as users seek to optimize their websites for better search engine visibility.
- Renew Plesk Mobile Application (15.1%): Enhancements to the Plesk mobile app are desired to improve functionality and user experience on mobile devices.
- Better Litespeed Integration (14.9%): Improved integration with Litespeed technology is sought after to enhance server performance and efficiency.
- Plesk as a Private VPN Server (13.6%): Users are interested in the ability to use Plesk as a private VPN server, offering additional privacy and security options.
- Extended Support for Old PHP Versions (Security Patches) (13.3%): Providing extended support for older PHP versions, particularly in terms of security patches, is a priority for some users.
2025 Roadmap and Commitment to Feature Delivery
As we look ahead to 2025, we are excited to announce that we plan to deliver at least half of the features requested by our community. Our roadmap is designed to address the evolving needs of our users while ensuring that we continue to offer a robust and reliable platform.
Valuable Feedback from Our Community
The survey also provided us with valuable feedback that will guide our future releases. Some notable comments include:
- A user expressed appreciation for Plesk’s affordability and efficiency in hosting, while also highlighting concerns about pricing increases, especially for new hosting providers with smaller user bases.
- Another respondent emphasized the importance of addressing bugs and focusing on essential features rather than redundant ones that attempt to replace system administrators.
- Suggestions were made to improve the strategy for soliciting reviews, such as sending timely emails or push notifications and making the review process more accessible.
- The user interface was praised for its excellence, and there were calls for better guidance on email and domain configuration, especially in scenarios where DNS is not managed by Plesk.
Encouragement for Future Participation
We encourage all users to participate in future surveys, ensuring their voices are heard and their needs are addressed. Your feedback is crucial in shaping the products and services we offer.
Explore Our 2025 Planned Roadmap
We invite you to explore our planned roadmap for 2025 by visiting this link. Your feedback directly influences our work, helping us to deliver the best possible hosting solutions and features.
Gratitude and Commitment to Success
We extend our heartfelt thanks to our community for their continued trust and support. Our success is intrinsically linked to yours, and we are committed to working towards a future that benefits all our users.
In conclusion, the insights gathered from this year’s survey are instrumental in guiding our development efforts. We remain dedicated to delivering innovative solutions that meet the needs of our diverse user base, and we look forward to the opportunities that 2025 will bring.
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