Apple Expands Self-Service Repair And Introduces New Diagnostics Process

NewsApple Expands Self-Service Repair And Introduces New Diagnostics Process

Apple has recently announced a significant expansion of its Self-Service Repair program, along with the introduction of a new diagnostic tool. This expansion is now available for the iPhone 15 lineup and Mac models powered by the M2 chipset, including the 14- and 16-inch MacBook Pro, the 15-inch MacBook Air, Mac mini, Mac Pro, and Mac Studio. Additionally, the program has been extended to 24 more European countries, such as Croatia, Denmark, Greece, Netherlands, Portugal, and Switzerland. With these additions, Self Service Repair now supports 35 Apple products across 33 countries and is available in 24 languages.

compressed apple expands self service repair and introduces new diagnostics process

The newly launched Apple Diagnostics tool for Self Service Repair is currently available in the U.S., with plans to extend its availability to Europe in the coming year. This tool is designed for users with the knowledge and expertise to repair Apple devices, providing them with the same capabilities as Apple Authorized Service Providers and Independent Repair Providers. This includes testing devices for optimal part functionality and performance, as well as identifying parts that may require repair.

The Self Service Repair program, which began in April 2022, offers access to Apple’s manuals, genuine parts, and tools used at Apple Store and Apple Authorized Service Provider locations to anyone with relevant experience in repairing electronic devices. This program reflects Apple’s broader commitment to expanding repair options for consumers.

For those without experience in repairing electronic devices, Apple recommends visiting a professional Apple Authorized Service Provider. These providers have certified technicians who use genuine Apple parts that are designed and tested to meet internationally recognized standards. Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including over 4,500 Independent Repair Providers. This network supports more than 100,000 active technicians globally.

This expansion of the Self Service Repair program and the new diagnostic tool are part of Apple’s ongoing efforts to enhance service options and transparency for its customers. This move is expected to provide users with more autonomy in managing and repairing their Apple devices​.

Neil S
Neil S
Neil is a highly qualified Technical Writer with an M.Sc(IT) degree and an impressive range of IT and Support certifications including MCSE, CCNA, ACA(Adobe Certified Associates), and PG Dip (IT). With over 10 years of hands-on experience as an IT support engineer across Windows, Mac, iOS, and Linux Server platforms, Neil possesses the expertise to create comprehensive and user-friendly documentation that simplifies complex technical concepts for a wide audience.
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