Scanner Stopped Working After Upgrade To OS Ventura- Issue fixed

Ventura OS is the newest operating system from Apple. Moreover, it delivers a range of new features and improvements. Nevertheless, like any latest technology, it can come with its own set of challenges. One trouble that some users have encountered is difficulty with scanning and printing as well. Previously, we have addressed some of the issues and relatable solutions provided in the Apply forum regarding printers not working on Ventura as well. This time we have come up with a different issue that has been faced by some of the users recently.

On the Apple Community, the issue that the user is facing is that “after upgrading to OS Ventura, they can no longer scan using their HP Officejet printer. And the open scanner button is greyed out on their 2019 Macbook Pro. Additionally, when they try to send emails with small PDF attachments, the recipients are unable to open them. The user has tested and confirmed that this issue is specific to OS Ventura by successfully sending the same PDFs using a Mac still running Monterey. They believe that there is a bug in OS Ventura. It is causing problems with scanning PDFs and would like Apple to address it.”

In this article, we will explore some of the fixes found in the Apple Community to resolve this issue. From updating software to utilizing alternative tools for scanning. We will provide a comprehensive guide to help you overcome this challenge. And get the most out of your Ventura OS experience. Let’s Dive in!

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Fix 1: Add a New Printer

Here are the steps to get scanning to work on OS Ventura 13.1:

Step 1: Add a new printer

You can normally do it by heading to “System Preferences” > “Printers & Scanners” and then tapping on the “+” button to finally add a new printer.

Step 2: Select the printer of the same name with (2) after its name

When the box appears, just select the printer of the same name (For instance: ABC Printer) with (2) after its name.

Step 3: Scan using the new printer

Once you have added the new printer, you can scan by selecting “Open Scanner” when you click on the new printer button.

Step 4: Select specific software for your printer

You can also establish the specific software for your printer in the “Add Printer” box by proceeding to “Use” and picking the appropriate software rather than utilizing “Auto Select”. This authorizes you to use your specific printer instead of relying on automatic selection.

Step 5: Delete the original printer

After completing these steps and verifying that scanning is working with your new printer, you can delete your original printer if desired.

I hope these step-by-step instructions assist you to clarify how to get scanning functioning on OS Ventura 13.1!

Also if the above-mentioned fix did not work for you can try the following fix mentioned below.

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Fix 2: use Apple’s Image Capture app

When you upgrade your operating system or install some updates, printers, and scanners may stop working. This is because the software for these devices needs to be updated to be compatible with the new operating system. Apple provides specifications for its operating systems so that vendors can write compatible software. However, some vendors may be slow to provide updated software.

It is also instructed to check the scanner vendor’s website for updated software and if none is available, try to ask when it will be released. If that doesn’t work out for you, you can attempt utilizing Apple’s Image Capture app or downloading VueScan scanner software.

To use Apple’s Image Capture app on your Mac to scan with your scanner, you can pursue the steps mentioned below:

First, connect your scanner to your Mac using a USB cable.
Now, launch the Image Capture app on your Mac. You can find it in the Applications folder or use Spotlight to locate it.
Select your scanner from the list of devices in the sidebar of the Image Capture app

Once you have selected your scanner, you should be able to use it to scan documents or images.

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Fix 3: Use a third-party software

With the release of macOS Catalina (Version 10.15), Apple mandated that all software must be 64-bit. This presented an issue for many scanner drivers that developed during a time when drivers were 32-bit.

In addition to this requirement, Apple also mandated that all software must remain ‘notarized’. The Apple notary function is an automatic tool that evaluates your program for malicious code and other concerns and immediately provides you with the results. Many manufacturers chose not to go back and re-notarize their older software, rendering their drivers unusable.

VueScan offers a solution to this problem by independently reverse-engineering scanner drivers. This allows you to continue using your scanner even if the manufacturer does not provide a compatible driver.

It stands as the most widely used third-party scanner software that supports macOS Ventura. The advanced scanning functions of VueScan are therefore accessible to users of Apple’s most recent operating system.

Here is how to use VueScan

You can create digital copies of negatives, photographs, and files using the image-scanning software VueScan. It facilitates text document OCR. The software is available for free download and use, but until a license is acquired, scans are marked with a watermark which is a pro of the free version.

To use VueScan on your macOS Ventura, you can follow these steps:

First, install VueScan on your Mac by downloading it from their website.
Use a USB cord to link your scanner to your Mac.
Launch VueScan and place a document on the flatbed of your scanner.
Finally, tap on the Scan option to start scanning your PDFs.

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Some Additional Troubleshooting Fixes

Other than these, you can try some of the troubleshooting fixes to resolve your scan issues on Mac given below:

Check Connections: Make sure that the scanner is properly plugged in and turned on and that all cables are securely connected.
Delete and Re-add Scanner: If you previously had a scanning option but it’s no longer available, try deleting the scanner from your computer and adding it again.
You can delete the scanner from System Preferences > Printer and Scanners > Right-click on the scanner that you want to remove and then tap on Remove Scanner.
Use an App to Scan: Instead of using the button on the scanner to perform the scan, try using an app such as Image Capture or Preview on your Mac or check the manufacturer’s website for recommended apps.
Connect Scanner Directly to Mac: If your scanner is connected to an AirPort base station’s USB port. Rather, try connecting it straight to a USB port on your Mac.
Log Out All Users: If multiple users logged in to your Mac, log out all users and then log back in before trying to scan again.

In conclusion, while Ventura OS offers many exciting new features and improvements, it is not without its challenges. One such challenge that some users have encountered is difficulty with scanning PDFs. However, by utilizing the solutions provided in this article and exploring the Apple Community for additional fixes, users can overcome these challenges and fully enjoy their Ventura OS experience. Keep in mind to update your software as of now.

Hope you can solve the issues you were facing with your scanner!

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